• Basecamp 101: For JPMs

  Overview This article will cover the following aspects of Basecamp: Basics of Basecamp How to Structure Your Basecamp Making Time for Basecamp Bonus Features (Going Above and Beyond) Working with your PM Basics of Basecamp Commonly Used Pages Home The home page is where you can find a list of all of the Basecamps of […]

• Card Sorting 101

  What is Card Sorting? Card sorting is a method of UX research that yields quantitative and qualitative results. It is most often conducted at the beginning of a project to determine a site’s information hierarchy and organization. This is one UX method that overlaps heavily with the Communication Team, since it is all about creating […]

• Client Interactions

  Working with Clients At the Digital Corps, we work with clients every day. Client interaction is a vital part of project success, and it’s essential to understand how client communication works, and how to approach it. Some general rules when dealing with clients are as follows:   Client interactions come in more specific forms as well. For instance, client communication can come […]

• Corps Recruitment Guide

  The Corps Recruitment Guide includes detailed information about the hiring process, as well as a media kit with assets for recruitment. This manual provides a monthly breakdown of recruitment tasks, easy access to promotional materials, and important insights from past recruitment endeavors.   Recruitment Strategy  Look over the information below to see details about our overall […]

• Creating Agendas with OneNote

  Before You Start Writing… You will find the meeting notes document via the following file path: Digital Corps Projects > Your Project Name > Documentation > Meeting Notes > OneNote File If the project you are JPMing does not have a OneNote file yet, work with your PM to get it set up in the […]

• Installing and Using the Corps Printer

  The Digital Corps printer is, unfortunately, not able to be installed by default on Corps computers. To use it, students must download the printer drivers and run the setup process before the printer will be available. The printer can be installed on personal Mac laptops as well. Installation and setup on Windows computers is possible, […]

• JPM & PM Responsibilities

  Who’s Who? The Junior Project Manager Junior Project Managers (JPMs) are Corps employees from any of our five teams outside of the PM Team. To be a JPM, you must complete several weeks of training, which is led by the PM team. JPMs manage anywhere from 1-5 projects depending on experience, available hours, and desire […]

• Note Taking Best Practices

  Who Should Read This Article? This article is meant for any Corps employee working on projects. It will cover the Microsoft OneNote file structure, the importance of note-taking, and tips on the kind of information that should be recorded. If you are a JPM or PM looking to write agendas, you should go to the […]

• OneDrive File Management

  The Digital Corps uses OneDrive to organize many files in the same place, so everyone at the Corps has access to them. This video will shows how to navigate OneDrive and how the Corps organizes its files in the Digital Corps Projects folder.

• Outlook Crash Course

  Organization is key for all projects, and Digital Corps staff and students use Microsoft’s Outlook email and calendar to share information, schedule meetings, and manage work schedules.   Outlook Email To access Outlook email go to outlook.office.com or go to my.bsu.edu and click on Outlook Webmail in the top banner. The Digital Corps typically uses […]

• PM Tips: Leading Meetings

  Meeting Structure At the Digital Corps, there are several types of internal project meetings. Weekly project meetings are the most common. These 30-minute meetings include the students, JPM and PM assigned to the project, as well as relevant staff. JPMs and PMs work together to lead meetings and this leadership can differ project-to-project. Discuss the […]

• Product Testing 101

  Testing at the Corps The Digital Corps conducts testing to find problems in a project’s design, learn about possible user behavior, and find ways to improve the project. This typically includes two types of testing: quality assurance testing and usability testing. While both help assess the functionality and usability of a product, each one serves […]

• Production Tips

  Production Defined Production is the second step in the three-step video production process. Generally, production is the shortest of the three processes, but is crucial to ensuring a smooth post-production workflow as well as a successful end product. Production is the process of capturing all of the necessary footage for any specific video. Crew members […]

• Reading UX Testing Reports

  At the Digital Corps, when the UX Team completes a round of testing (whether it be quality assurance testing or usability testing), they need to share those results with the rest of the project team and staff. Testing reports are the best way to relay information effectively and thoroughly. These reports will share what was […]

• Reviewing Comm Content as a JPM

  NOTE: Because the Comm Team works closely with other teams, the review process can differ depending on the project. Communicate with your PM to determine the best review process for your project. Overall Considerations There are three main aspects of a Comm Team submission to consider, regardless of the deliverable format: Provide detailed and specific […]

• Reviewing Design Content as a JPM

  NOTE: Riley and Josh share responsibilities on most projects. Check with your PM or staff if you aren’t sure who should review a submission. This article will cover overall considerations for the review as well as identify the most common design deliverables produced at the Digital Corps. Overall Considerations There are four main aspects of […]

• Reviewing Development Content as a JPM

  Overall Considerations Dev Team submissions are quite different from the other teams at the Digital Corps. Because of the technical nature of development work, it is difficult to review if you are not a developer. Consider the following whenever you get a Dev Team submission: There are far fewer things to review and they are […]

• Reviewing UX Content As A JPM

  This is the common review process for most UX submissions: As a new JPM, it can be difficult to know what to evaluate when looking at UX content. UX terminology and methods may seem unclear if you are unfamiliar with the discipline. At first glance, you may question the difference between a “Usability Testing Plan” and […]

• Reviewing Video Content as a JPM

  This is the typical review process for most video submissions: This article will cover overall considerations for the review as well as identify the most common video deliverables produced at the Digital Corps. Overall Considerations There are three main aspects of a video review to consider, regardless of the deliverable format. Keep comprehensive notes during […]

• Submitting Work for Review

  What are Reviews? The review process is essential to the function of the Corps. The content we make needs to be reviewed and approved through multiple levels to ensure quality throughout. To begin the review process, you need to understand how to access the review function in Slack. Using the /Review Function Congrats, you’ve successfully […]

• Using Basecamp for Quality Assurance Reporting

  What is our process? As with other processes at the Corps, steps for Quality Assurance (QA) Testing will vary for each project. Generally speaking, the steps include: UX team evaluates a system UX team reports bugs in Basecamp UX, Design and/or Development teams meet to discuss bugs and identify best path forward Development and Design […]

• UX Methods: Evaluating

  Evaluation of products ensures they stay usable with an ever-changing technological environment. Once a product is created, it’s important to ensure that everything is and stays usable for users. Some evaluation methods are done before project delivery, while some can happen months or years down the road. At the Corps, most UX evaluation happens right […]

• UX Methods: Executing

  Once a team has sufficient results from user and empathy research, they can start creating a solution to the problem space. Oftentimes at the Digital Corps, solutions are prescribed due to client needs. However, this does not mean that a team cannot have a user-centered solution. The UX team uses design thinking and other UX […]

• UX Methods: Planning

  In the beginning stages of projects at the Digital Corps, planning helps set up the team for success. The UX team provides context for users and problems to guide the team in creating a user-centered product. The UX team works hand-in-hand with all teams to ensure the best methods are implemented for a successful planning […]